7.21.19 - Delta says the next big battle between airlines will take place on the ground
'As the airport experience remains one of the worst “legs” in a traveler’s journey, major airlines flush with money for reinvestment are making the on-the-ground experience a greater focus of their efforts to out-compete rival carriers.'
'“I think the next area of competition in air travel is in the airport,” Paul Jacobson, executive v.p. and CFO of Delta said at the CNBC @Work Human Capital + Finance conference in Chicago last Tuesday. “How do you continue to streamline that the on-the-ground experience. It is a big part of how passengers rate the experience.”'
'Delta is investing $12 billion over a five-year period investing in its airport infrastructure, primarily at New York City’s LaGuardia, Los Angeles International, Seattle-Tacoma International Airport, Salt Lake City International Airport and Hartsfield-Jackson Atlanta International Airport.'