3/10/16 - Con Edison Aims to Revamp Customer Service, Saving Energy Too
"Con Edison, a public utility that traces its roots to the 19th century, is trying to modernize its relationship with customers, aiming to make interactions with them as smooth as ones they would have with Amazon or Uber. A result, it hopes, will be lower energy bills."
"Under the effort, about 270,000 New York customers in Brooklyn and Westchester County will start receiving personalized reports about their energy use with recommendations on specific energy-related products — like a smart thermostat or rooftop solar system — that they can install to lower their bills."