01.01.17 - Uber, Lyft essential to disabled
"There has been a large and growing public demand upstate for ride-hailing services to expand from companies such as Uber and Lyft. They already exist in New York City and many other parts of the country. They are another transportation option similar to and in competition with taxis."
"Customers are mostly satisfied. There is one problem. They are not accessible to people with disabilities."
"The companies say they are in compliance with the Americans with Disabilities Act, but that may only be partially true. Customers can contact them using a phone app, and that part of it might be in compliance. For a person who uses a wheelchair and is not able to transfer out of it into a regular car seat, without an accessible vehicle that service is not usable."